Curso de Customer Experience (CX)
En este curso, 100% online y con profesores que te enseñan en vivo, descubrirás cómo diseñar experiencias excepcionales para tus clientes. Aprenderás a analizar necesidades, optimizar puntos de contacto y aplicar estrategias centradas en el cliente para impulsar su satisfacción y fidelidad.
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COURSE DETAILS:
Level:
Inicial
Duration:
8 semanas
Modules:
9
LIVE
|
1 clase semanal de 2 hs
View requirements
UPON COMPLETION, YOU WILL BE ABLE TO:
Diseñar estrategias de Customer Experience para diferenciar la marca en mercados competitivos.
Mapear el Customer Journey para identificar puntos de fricción y oportunidades de mejora operativa.
Implementar métricas de experiencia (NPS, CSAT) para medir la satisfacción real de los usuarios.
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Transform your career and become
CX Specialist
WHO IT IS FOR:
Profesionales que necesiten diseñar experiencias memorables en cada punto de contacto.
Líderes de áreas de servicio o marketing que busquen mejorar la lealtad y retención del cliente.
Personas que busquen empleo en Customer Experience, un área con demanda creciente.
MODALITY:
OFFICIAL CERTIFICATION
Official certificates
by leading companies
LEARN WITH AI
Explore the complete learning path
Aprenderás a diseñar estrategias de experiencia del cliente con metodologías CX.
1/
9
Introducción al Customer Experience
2/
9
Entendiendo al cliente
3/
9
Customer Journey y momentos de verdad
4/
9
Diseño de servicios y omnicanalidad
5/
9
Midiendo la experiencia del cliente
6/
9
Fidelización y Customer Success
7/
9
Tecnología e IA aplicada a CX
8/
9
Estrategia CX y cultura organizacional
9/
9
Proyecto Final Capstone: Estrategia Integral de CX
This course is continuously updated to improve and adapt to changes in the digital environment.
Upcoming dates
3 de Septiembre
Jueves — 19:00 hs a 21:00 hs
🔥
19 de Octubre
Lunes — 20:30 hs a 22:30 hs
9 de Noviembre
Lunes — 20:30 hs a 22:30 hs
15 de Diciembre
Martes — 19:00 hs a 21:00 hs
26 de Enero de 2027
Martes — 19:00 hs a 21:00 hs
JOB OPPORTUNITIES
The platform with the most graduates in leading companies
At Coderhouse, our main goal is to help you get a job or advance in your professional career. Therefore, we are proud to be the educational platform with the highest number of graduates in prestigious companies.
+1820
+640
+270
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33.161 14.705 32.322 15.102 Z" fill="rgb(162, 153, 138)" height="29.052077929999996px" id="Fg0VyQnrb" transform="translate(1.5 7.5)" width="111.9950317428963px"/></svg>)
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The graduate figures for leading companies are based on publicly available information on LinkedIn.
+500,000 graduates.
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+450,000 graduates
Frequently Asked Questions
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