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Cliente Interno, Employee Experience e IA en Customer Experience
Sobre el curso
Curso corto para potenciar la visualización y análisis de datos en Tableau, llevando tus reportes a un nivel experto. En este taller intensivo, explorarás los fundamentos de la estadística descriptiva, conseguirás aplicar medidas de tendencia central y dispersión, y lograrás implementar técnicas gráficas y estadísticas para identificar y gestionar outliers. Es la oportunidad ideal para transformar datos crudos en historias visuales impactantes mediante la selección y creación estratégica de gráficos avanzados.
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Cliente Interno, Employee Experience e IA en Customer Experience
Valentina Martinez
01 de junio, 2026
Explora el learning path completo
Aprenderás a dominar la integración de la Inteligencia Artificial para optimizar la Employee Experience y la Customer Experience, mapeando el ciclo de vida del empleado y diseñando encuestas efectivas para impulsar la cultura organizacional. Conecta la gestión humana y la tecnología para potenciar la retención y la satisfacción del cliente.
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4
Fundamentos del Employee Experience y Reputación Interna
2/
4
Diseño de Encuestas y Mapas de Employee Journey
3/
4
Potenciando CX con Inteligencia Artificial
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4
Proyecto Integrador: Mapeo, Encuesta e IA en EX
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33.161 14.705 32.322 15.102 Z" fill="rgb(162, 153, 138)" height="29.052077929999996px" id="Fg0VyQnrb" transform="translate(1.5 7.5)" width="111.9950317428963px"/></svg>)
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