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Doble click a la relación con el cliente
Sobre el curso
Curso corto para desarrollar tus habilidades en liderazgo y gestión de equipos, maximizando la productividad y el bienestar en tu entorno laboral. En este taller intensivo, profundizarás en los fundamentos y estilos de liderazgo efectivos, identificarás la importancia de las soft skills en la dinámica de grupos y lograrás impulsar una mentalidad de crecimiento. Es la ocasión ideal para transformar la coordinación de tu equipo en un motor de resultados excepcionales a través de la dirección estratégica y el manejo de herramientas de IA.
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Doble click a la relación con el cliente
Valentina Martinez
01 de junio, 2026
Explora el learning path completo
Aprenderás a revolucionar la experiencia del cliente dominando la empatía estratégica, aplicando métodos cualitativos y cuantitativos para mapear emociones y puntos de dolor en el customer journey. Conecta el análisis de necesidades con el diseño empático y la construcción de journeys integrados para llevar tu relación con el cliente y tu estrategia de producto al siguiente nivel.
1/
6
Empatía estratégica: clave para UX/CX
2/
6
Explora métodos cualitativos y cuantitativos
3/
6
Mapeo de emociones y picos en el customer journey
4/
6
Diseño empático práctico: role-play y análisis de reseñas
5/
6
Construcción práctica de Customer Journeys integrados
6/
6
Evaluación Integral de la Relación con el Cliente
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33.161 14.705 32.322 15.102 Z" fill="rgb(162, 153, 138)" height="29.052077929999996px" id="Fg0VyQnrb" transform="translate(1.5 7.5)" width="111.9950317428963px"/></svg>)
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