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Experiencia Cliente: De la Estrategia al Éxito Emocional
Sobre el curso
Aprenderás a dominar los pilares del Customer Experience, reconociendo el impacto de las emociones en la toma de decisiones y entendiendo la evolución del CX. Conectarás la estrategia, la ética y el diseño humano para crear experiencias memorables y potenciar el valor de tu producto o servicio.
DETALLES DEL CURSO:
Módulos:
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Transformá tu carrera con el workshop:
Experiencia Cliente: De la Estrategia al Éxito Emocional
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Experiencia Cliente: De la Estrategia al Éxito Emocional
Valentina Martinez
01 de junio, 2026
Explora el learning path completo
Aprenderás a dominar los pilares del Customer Experience, reconociendo el impacto de las emociones en la toma de decisiones y entendiendo la evolución del CX. Conectarás la estrategia, la ética y el diseño humano para crear experiencias memorables y potenciar el valor de tu producto o servicio.
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8
Fundamentos de Customer Experience
2/
8
Origen y evolución del Customer Experience
3/
8
Emociones y comportamiento del cliente
4/
8
El nuevo consumidor digital y la personalización
5/
8
Componentes Clave del Customer Experience
6/
8
Fundamentos Estratégicos del Customer Experience
7/
8
Economía de la Experiencia y Diseño Humano
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8
Desafíos Contemporáneos en Customer Experience
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Unite a los miles de graduados que trabajan en empresas líderes
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¿Cómo adquiero una suscripción? ¿Qué incluye?
¿Recibo un certificado por cada workshop?
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