Curso de Customer Experience (CX)
En este curso descubrirás cómo diseñar experiencias excepcionales para tus clientes. Aprenderás a analizar necesidades, optimizar puntos de contacto y aplicar estrategias centradas en el cliente para impulsar su satisfacción y fidelidad.
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DETALLES DEL CURSO:
Nivel:
Inicial
Duración:
8 semanas
Módulos:
8
Clases en vivo:
1 clase semanal de 2 hs
Requisitos
HERRAMIENTAS:
Smaply
Miro
Notion
ChatGPT
DIRECTOR/A DE CARRERA:
Gustavo Campos
Head of product en Mercado Libre
AL FINALIZAR, PODRÁS:
Diseñar estrategias de Customer Experience para diferenciar la marca en mercados competitivos.
Mapear el Customer Journey para identificar puntos de fricción y oportunidades de mejora operativa.
Implementar métricas de experiencia (NPS, CSAT) para medir la satisfacción real de los usuarios.
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Transforma tu carrera y conviértete en
CX Specialist
PARA QUIÉN ES:
Profesionales que necesiten diseñar experiencias memorables en cada punto de contacto.
Líderes de áreas de servicio o marketing que busquen mejorar la lealtad y retención del cliente.
Personas que busquen empleo en Customer Experience, un área con demanda creciente.
MODALIDAD:
CERTIFICACIÓN OFICIAL
Certificados oficiales
por empresas líderes
Certificado oficialmente por:
APRENDE CON IA
Explora el learning path completo
Aprenderás a diseñar estrategias de experiencia del cliente con metodologías CX.
1/
8
Customer Experience: ¿de qué se trata?
2/
8
El cliente como protagonista
3/
8
Metodologías ágiles y el enfoque en el usuario
4/
8
La innovación como punto de partida
5/
8
Doble click a la relación con el cliente
6/
8
¿Qué piensa de nosotros el cliente?
7/
8
Omnicanalidad ¿cómo utilizarla a nuestro favor?
8/
8
Otras experiencias que podemos gestionar
Este curso é atualizado continuamente para melhorar e se adaptar às mudanças do ambiente digital.
Próximas fechas
3 de Junio
Miércoles — 20:30 hs a 22:30 hs
🔥
15 de Julio
Miércoles — 20:30 hs a 22:30 hs
6 de Agosto
Jueves — 19:00 hs a 21:00 hs
3 de Septiembre
Jueves — 19:00 hs a 21:00 hs
19 de Octubre
Lunes — 20:30 hs a 22:30 hs
9 de Noviembre
Lunes — 20:30 hs a 22:30 hs
SAÍDA LABORAL
Na Coderhouse, nosso principal objetivo é ajudá-lo a conseguir um emprego ou avançar na sua carreira profissional. Por isso, temos orgulho de ser a plataforma educativa com a maior quantidade de graduados em empresas de prestígio.
+1820
+640
+270
+740
+130
+630
+1870
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13.38 20.489 C 13.645 20.577 13.866 20.621 14.087 20.621 C 14.219 20.621 14.396 20.621 14.573 20.577 C 14.705 20.975 15.058 21.46 15.853 21.769 C 16.118 21.902 16.383 21.946 16.648 21.946 C 16.869 21.946 17.089 21.902 17.266 21.814 C 17.619 22.697 18.502 23.315 19.474 23.315 C 20.136 23.315 20.754 23.05 21.195 22.564 C 21.593 22.785 22.388 23.182 23.227 23.182 L 23.536 23.182 C 24.375 23.094 24.728 22.741 24.904 22.52 C 24.948 22.476 24.948 22.432 24.993 22.387 C 25.169 22.432 25.39 22.476 25.655 22.476 C 26.096 22.476 26.538 22.343 26.98 21.99 C 27.421 21.681 27.73 21.24 27.73 20.842 C 27.863 20.886 28.039 20.886 28.172 20.886 C 28.613 20.886 29.099 20.754 29.54 20.445 C 30.379 19.915 30.512 19.164 30.512 18.723 C 30.644 18.767 30.821 18.767 30.953 18.767 C 31.395 18.767 31.836 18.635 32.234 18.37 C 32.764 18.016 33.073 17.531 33.117 16.957 C 33.161 16.559 33.029 16.162 32.852 15.809 C 34.265 15.191 37.444 14.043 41.241 13.16 C 41.241 12.851 41.197 12.586 41.108 12.277 C 36.561 13.248 33.161 14.705 32.322 15.102 Z" fill="rgb(162, 153, 138)" height="29.052077929999996px" id="Fg0VyQnrb" transform="translate(1.5 7.5)" width="111.9950317428963px"/></svg>)
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