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Sobre el curso
En este curso descubre cómo diseñar experiencias excepcionales para tus clientes. Aprende a analizar necesidades, optimizar puntos de contacto y aplicar estrategias centradas en el cliente para impulsar su satisfacción y fidelidad.
DIRECTOR/A DE CARRERA:
Gustavo Campos
Head of product en Mercado Libre
DETALLES DEL CURSO:
Nivel:
Inicial
Duración:
8 semanas
Módulos:
8
Transforma tu carrera y conviértete en
CX Specialist
Clases en vivo.
Podrás participar de grupos de estudio guiados por mentores, junto con otros estudiantes que cursen lo mismo que tú.
Cursos, workshops y rutas 100% prácticos.
Las capacitaciones están diseñadas para aplicar lo aprendido desde el primer día, con proyectos reales y desafíos guiados.
Ticher: tu tutor IA 24/7.
Responde dudas, corrige entregas y acompaña en cada paso. Feedback instantáneo y recomendaciones personalizadas.
Playground: Creá tu propio curso en minutos.
Elegí un tema y nuestro generador AI crea un curso completo para vos. Explorá, practicá o profundizá en lo que más te interesa.
Práctica en cada paso.
Tendrás diferentes tipos de práctica en cada unidad, para que tu aprendizaje sea más dinámico y entretenido.
CERTIFICACIÓN OFICIAL
Certificados oficiales
por empresas líderes
Top
1
Customer Experience (CX)
Valentina Martinez
01 de junio, 2026
Certificado oficialmente por:
Explora el learning path completo
Aprenderás a diseñar estrategias de experiencia del cliente con metodologías CX.
1/
8
Customer Experience: ¿de qué se trata?
2/
8
El cliente como protagonista
3/
8
Metodologías ágiles y el enfoque en el usuario
4/
8
La innovación como punto de partida
5/
8
Doble click a la relación con el cliente
6/
8
¿Qué piensa de nosotros el cliente?
7/
8
Omnicanalidad ¿cómo utilizarla a nuestro favor?
8/
8
Otras experiencias que podemos gestionar
Próximas fechas
23 de febrero
Lunes — 8:30pm a 10:30pm
2 de marzo
Lunes — 8:30pm a 10:30pm
14 de abril
Martes — 7:00pm a 9:00pm
19 de mayo
Martes — 7:00pm a 9:00pm
3 de junio
Miércoles — 8:30pm a 10:30pm
15 de julio
Miércoles — 8:30pm a 10:30pm
Únete a los miles de graduados que trabajan en empresas líderes
+1820
+640
+270
+740
+130
+630
+1870
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