Curso de Customer Experience (CX)
En este curso descubrirás cómo diseñar experiencias excepcionales para tus clientes. Aprenderás a analizar necesidades, optimizar puntos de contacto y aplicar estrategias centradas en el cliente para impulsar su satisfacción y fidelidad.
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DETALLES DEL CURSO:
Nivel:
Inicial
Duración:
8 semanas
Módulos:
8
Requisitos
HERRAMIENTAS:
Smaply
Miro
Notion
ChatGPT
DIRECTOR/A DE CARRERA:
Gustavo Campos
Head of product en Mercado Libre
AL FINALIZAR, PODRÁS:
Diseñar estrategias de Customer Experience para diferenciar la marca en mercados competitivos.
Mapear el Customer Journey para identificar puntos de fricción y oportunidades de mejora operativa.
Implementar métricas de experiencia (NPS, CSAT) para medir la satisfacción real de los usuarios.
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Transforma tu carrera y conviértete en
CX Specialist
PARA QUIÉN ES:
Profesionales que necesiten diseñar experiencias memorables en cada punto de contacto.
Líderes de áreas de servicio o marketing que busquen mejorar la lealtad y retención del cliente.
Perfiles interesados en dominar el mapeo de procesos centrado íntegramente en las personas.
MODALIDAD:
CERTIFICACIÓN OFICIAL
Certificados oficiales
por empresas líderes
Certificado oficialmente por:
APRENDE CON IA
Explora el learning path completo
Aprenderás a diseñar estrategias de experiencia del cliente con metodologías CX.
1/
8
Customer Experience: ¿de qué se trata?
2/
8
El cliente como protagonista
3/
8
Metodologías ágiles y el enfoque en el usuario
4/
8
La innovación como punto de partida
5/
8
Doble click a la relación con el cliente
6/
8
¿Qué piensa de nosotros el cliente?
7/
8
Omnicanalidad ¿cómo utilizarla a nuestro favor?
8/
8
Otras experiencias que podemos gestionar
Próximas fechas
14 de abril
Martes — 7:00pm a 9:00pm
🔥
19 de mayo
Martes — 7:00pm a 9:00pm
3 de junio
Miércoles — 8:30pm a 10:30pm
15 de julio
Miércoles — 8:30pm a 10:30pm
6 de agosto
Jueves — 7:00pm a 9:00pm
3 de septiembre
Jueves — 7:00pm a 9:00pm
Únete a los miles de graduados que trabajan en empresas líderes
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+1870
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+540
+980
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Preguntas Frecuentes
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¿Qué validez tienen los cursos y carreras de Coderhouse?
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